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Head of Division - Richard Jackson
Office: +27 11 463-5900

Adjusting insurance claims relating to rail and road transport, as well as pipelines distributing fuels and oils, this Division hosts a wealth of experience adding up to almost 50 years. This enables it to offer a service that is comprehensive, knowledgeable and intuitive.

Add to this an excellent relationship with the country’s biggest companies in fuel and oil distribution, and leading agencies and parastatals, and you get a Division with the understanding and knowledge of these entities that allows it to provide a real service to Insurers and brokers in the transport arena. The long standing relationship between the Transportation Division and various entities has led to relationships of trust having been built up.

Having forged these relationships since 1994, for example with Transnet and the Passenger Rail Agency of South Africa (PRASA), the Division has processed over 1 500 rail related losses in 20 years.

Apart from the expertise within the Division, the structure of Crawford & Company South Africa allows the Division to call on expertise housed in the company, from the various Divisions including legal, financial, and engineering. Its national footprint also gives it the added advantage of calling on expertise based around the country.

In cases where expertise from other Divisions is utilised, the Transportation Division remains in control at all times and is the lead adjuster.

The Division offers a 24 hour service, and is on standby on public holidays and weekends. Once it has received an appointment it will issue a report within seven days to both the principals and the underwriters.

For ease of communication the Division has an electronic reporting system in place with a claims management system that is state of the art.

The Division also provides services to the marine industry (see Key Competencies).

Rolling stock (freight rail and MetroRail).
Railway infrastructure.
Ports and harbours.
Road transportation.
Marine cargo.
Project cargo.
Freight and marine liabilities.
Inland transportation and equipment.


Bryanston (Head office)

Crawford House, 17 Muswell Road South, Bryanston, 2021, Johannesburg.
P.O. Box 782023, Sandton, 2146
Tel : +27 (0) 11 463 5900
Fax : +27 (0) 11 463 5920

Western Cape

Cape Town

B14 Westlake Square, 1 Westlake Drive, Westlake, 7945.
Tel: +27 21 701-6707
Fax: +27 21 701-5810



Suite 6, Essenview, Strathmore Park, 305 Musgrave Road, Durban, 4001, Kwazulu-Natal.
P.O. Box 3534, Durban, 4000
Tel : +27 (0) 31 201 1203
Fax : +27 (0) 31 201 1227

Eastern Cape

Port Elizabeth

Postnet Suite No, 72, Private Bag X27964, Greenacres,
Port Elizabeth, 6057.
Tel : +27 (0) 41 880 0025
Fax : +27 (0) 41 363 7117