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Head Office
Office: (JHB) +27 (0)11 463 5900

The Crawford Engineering Division has handled large claims internationally, including the African continent, serving the needs of local and global Captives, Insurers and Reinsurers.

Representative of all the engineering disciplines it offers a one stop shop involving all engineering related insurance claims. Its hands on approach to the resolution and settlement of complex claims allows it to assist clients cost effectively, but with the focus and attention to detail required.

The Division recognises it is not only the value of the claims settlement at stake, but also the longer business needs of all the parties and therefore manages the claim timeously.

The Unit comprises five engineers and one consultant and collectively their experience in the industry ranges from between 75 to 100 years.

In general, the claims the Division deals with are large and complex, and start when instructions are received from an insurance company or broker regarding an incident or failure. The Division’s job is to establish the cause of the event and then advise if it is covered or not.

Engineers are used because they understand the technical nature of the machinery or processes involved. Specialists are also brought in if needed.

Once the cause has been established a report is submitted to the insurance company. The claim and loss is minimised in terms of replacing the machinery and minimising the loss of business and profit as much as possible. An interruption to the business process can create revenue losses that are larger than the initial property loss claimed for.

The final stage is to agree on a final figure and then submit a settlement recommendation. This involves quantifying the claim, examining the repair costs, the loss of profit, and, if there is a claim against a third party, examining the likelihood of the prospects of recovering from the third party.

We offer more qualified engineers in more fields of expertise with a greater depth of experience and extended resources in house than any of our competitors. Crawford & Company South Africa boasts a wealth of knowledge and expertise in various fields ranging from engineering to legal and financial expertise, all of which can be called on at a moment’s notice as and when needed.

The benefit of this is especially so when a claim – and often they are not in large corporate accounts – is not straightforward and involves expensive items of equipment and where exposure to business interruption is very high.

Crawford South Africa offers a professional team with the right skills to achieve the correct settlement figure for all parties involved.

Having the necessary skills in house removes the need to bring in consultants, which can be expensive for the client. Crawford & Company South Africa has a national footprint, while also offering these skills across the continent.

The Engineering Division has experts based in Johannesburg, Port Elizabeth, Cape Town and Durban


Conducts in-depth investigations into the circumstances and cause of damage to insured engineering, industrial,
process and manufacturing plant and equipment.
Manages the Insured’s claims expectations.
Complies timeously and consistently to our principals.
Retain appropriate expert consultants and legal advisors, if necessary.
Monitors progress with regard to loss mitigation.
Adjust submitted material damage and business interruption claims.
Progress claims towards appropriate settlements.
Assists in subrogated loss recoveries.
As required, consider reasonable measures that Insureds might take to avoid future recurrences.


Bryanston (Head office)

Crawford House, 17 Muswell Road South, Bryanston, 2021, Johannesburg.
P.O. Box 782023, Sandton, 2146
Tel : +27 (0) 11 463 5900
Fax : +27 (0) 11 463 5920

Western Cape

Cape Town

B14 Westlake Square, 1 Westlake Drive, Westlake, 7945.
Tel: +27 21 701-6707
Fax: +27 21 701-5810



Suite 6, Essenview, Strathmore Park, 305 Musgrave Road, Durban, 4001, Kwazulu-Natal.
P.O. Box 3534, Durban, 4000
Tel : +27 (0) 31 201 1203
Fax : +27 (0) 31 201 1227

Eastern Cape

Port Elizabeth

Postnet Suite No, 72, Private Bag X27964, Greenacres,
Port Elizabeth, 6057.
Tel : +27 (0) 41 880 0025
Fax : +27 (0) 41 363 7117