Claims Administration

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Head Office
Office: (JHB) +27 (0)11 463 5900

Crawford & Company South Africa is highly experienced in handling and managing claims as well as providing of claims services. The Division administers all claims at Crawford & Company South Africa as it is the centralised hub for receiving claims from brokers and insurers.

It handles claims of any size, from small to commercial, regardless of size and complexity. The Division will evaluate the claim, and depending on its size it will handle the claim or distribute it to the appropriate loss adjuster.

Less complex claims, requiring no investigation, are fast tracked, and handled cost effectively through the Division’s desktop system. This system encourages the most efficient settlement process. Desktop claims for personal and commercial lines are an important part of the service we offer to clients through its people, skills and technology.

More complex claims, which require services, such as site investigation, are handed over to the relevant division within Crawford & Company South Africa, which houses the people, skills and technology to provide an efficient claims handling process.

This system streamlines the claims process, thereby assuring the best customer service as the life cycle of a claim is reduced and lower administrative costs.

This model ensures that the Division communicates quickly and easily with brokers/insurers. This ensures that all parties know where the claim is in the process and allows for a more cost effective processing of the claim.


Handle small to very large and complex claims
Centralised hub for claims
Communicate directly with all the various parties
Cost effective as less complex claims handled by the department on a desk top basis
Complex claims handed by experts housed within Crawford & Company South Africa
Skills, people and technology to process claims efficiently
Personal relationships with the most experienced loss adjusters
Service level agreements with most insurance companies.


Bryanston (Head office)

Crawford House, 17 Muswell Road South, Bryanston, 2021, Johannesburg.
P.O. Box 782023, Sandton, 2146
Tel : +27 (0) 11 463 5900
Fax : +27 (0) 11 463 5920

Western Cape

Cape Town

B14 Westlake Square, 1 Westlake Drive, Westlake, 7945.
Tel: +27 21 701-6707
Fax: +27 21 701-5810



Suite 6, Essenview, Strathmore Park, 305 Musgrave Road, Durban, 4001, Kwazulu-Natal.
P.O. Box 3534, Durban, 4000
Tel : +27 (0) 31 201 1203
Fax : +27 (0) 31 201 1227

Eastern Cape

Port Elizabeth

Postnet Suite No, 72, Private Bag X27964, Greenacres,
Port Elizabeth, 6057.
Tel : +27 (0) 41 880 0025
Fax : +27 (0) 41 363 7117